Germany's best online shops: MediaMarkt and Saturn in first and second place
MediaMarkt.de has been named Germany's best online shop, closely followed by Saturn.de. In the ranking by news channel ntv and the German Institute for Service Quality (DISQ), the two online stores took first and second place this year. Nine companies were evaluated in the category “Electronics with store network”.
Over 77,000 consumers were surveyed in 2024 and rated a total of more than 900 providers. The customer experience was the top priority and was examined in this elementary performance areas:
- Value for money
- Product offer
- Customer service
- Internet access/App
- Shipping and returns
- Order and payment conditions
MediaMarkt was able to impress in all areas and received the best rating. Customers willingness to recommend MediaMarkt to others as well as factors such as product quality and variety of products, advisory competence on the phone, by e-mail and chat, payment options and delivery options, shipping costs and speed, and returns processing were also included in the overall result.
"We are delighted about the award and the positive customer feedback," says Tim Laufenberg, Managing Director of MediaMarktSaturn E-Commerce GmbH. "We are continuously developing our online presence to offer our customers the best experience possible. It's great to see that this is also reflected in the feedback from our customers and that we were able to improve our ranking compared to the previous year with both online stores."
According to the study, MediaMarkt and Saturn have consistently been among the best online stores in Germany in recent years and have regularly ranked in the top three - MediaMarkt and Saturn came third and fourth last year. In 2024, they have now made it to the top of the rankings.
